What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled
We ask that you arrive about 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss your concerns about your pet's health. You can ask questions, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your animal.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on file for when you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Olds, Didsbury, Sundre, Bowden, Three Hills, Carstairs, Innisfail, and across Mountain View County. We strive to provide all the veterinary services you need with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency services to large and small pets in Olds and beyond.
Hospital FAQs
If, your animal has never been seen by one of our vets before you are bound to have some questions about bringing them in for their first appointment.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer LendCare as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will take the time to discuss our written estimate with you before you leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment for any reason, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
Recurring cancellations may result in a requirement to pre-pay for services.
- What types of animals do you treat?
We provide care for a variety of animals such as dogs, cats, and horses.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once our team has examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
If your pet has Trupanion, we can direct bill from the hospital and you will just pay the balance owed. This will include the deductible & co-owner amount.
Pet Owner Resources
Here are some helpful links for your pet's health.
Client Forms
Download and fill out our client forms to bring with you.